MERCHANDISE THAT MOVES THE NEEDLE
We design and manage branded merchandise programs that drive engagement, build culture, and deliver measurable impact.
Merchandise done with intention — and delivered with white-glove care.
From concept to fulfillment, we build branded experiences that elevate your message, strengthen engagement, and reflect the quality of your organization.
White-glove execution, trusted vendor partnerships, and measurable outcomes.
Why MOST MERCH FAILS
Our SOLUTIONS
Wasted BUDGETS
Cheap swag that gets tossed instead of used.
Inconsistent QUALITY
Vendors that miss deadlines or deliver subpar products.
No STRATEGY
Random items that don’t connect to brand goals.
No ROI
No way to track effectiveness or prove impact.
Strategic PLANNING
Merchandise aligned to your audience and goals.
Vendor MANAGEMENT
We handle sourcing, negotiations, and logistics.
Quality ASSURANCE
Samples, proofs, and checks before production.
Measurable RESULTS
Programs tied to KPIs, with recaps you can share.
Our SERVICES
MERCHANDISE STRATEGY
Product strategy, trend analysis, budgeting, and journey mapping. In this focused session, we align your goals, audience, and story to design a merchandise plan that connects meaning to measurable results.
PROGRAM DESIGN & VENDOR MANAGEMENT
From sourcing to shipping — we manage every detail. We design your product suite, handle vendor coordination, proofing, and quality control, ensuring a seamless process from concept to delivery.
ANNUAL MERCHANDISE PROGRAM
Your year-round branded merchandise partner.
Stay consistent and strategic all year with ongoing management of seasonal drops, fulfillment, and reporting — built for long-term growth and ease.
PRODUCT DEVELOPMENT & SOURCING
We bring your product ideas to life — from concept and material selection to vendor sourcing and sampling. Every detail is managed with precision to ensure quality, consistency, and brand alignment.
Our Five Step APPROACH
NO. 1
DISCOVER
We start by understanding your brand, audience, and goals to identify where merchandise can make the biggest impact.
NO. 2
DESIGN
Our team curates intentional product selections, packaging, and presentation that bring your story to life — not just your logo.
NO. 3
MANAGE
We handle vendor sourcing, pricing, approvals, and logistics — so you can focus on the message, not the mechanics.
NO. 4
LAUNCH
From fulfillment to rollout, we ensure your merchandise programs launch seamlessly and deliver a premium experience.
NO. 5
MEASURE
We track performance, gather feedback, and report key insights to help you see — and show — the real ROI of your merch.
Our TEAM
KRISTAN jONES-sCALES
Founder & Principal Consultant
Kristan Jones-Scales is a brand strategist and merchandise program leader with more than a decade of experience helping organizations turn mission into measurable impact.
As the Founder of Mark & Measure, she leads strategy and creative direction, guiding brands through the full lifecycle of merchandise — from concept and sourcing to storytelling and results. Her approach blends strategy, creativity, and precision, ensuring every product serves a purpose and tells a story worth sharing.
Before launching Mark & Measure, Kristan served as Director of National Brand Management at Boys & Girls Clubs of America, where she led national brand campaigns, retail activations, and co-branded partnerships that connected thousands of Clubs across the country.
She founded Mark & Measure to help organizations go beyond “just swag” — building branded experiences that move people and grow communities.
When she’s not developing strategy or mentoring creative teams, Kristan enjoys exploring design trends, curating brand kits, and creating moments that blend purpose with beauty.
KHALIHA lONG
Vice President of Vendor Partnerships
Khaliha Long is the operational heartbeat behind Mark & Measure, leading vendor relationships, production logistics, and fulfillment management with precision and care. She ensures every product sourced and delivered meets the highest standards of quality, consistency, and client alignment.
With years of experience in project coordination and client experience management, Khaliha brings both structure and empathy to the process — building strong vendor partnerships and streamlining workflows that make every project feel effortless for clients.
At Mark & Measure, she leads the vendor research, selection, and onboarding process, curating a trusted network of partners who share the company’s commitment to integrity, creativity, and excellence.
Khaliha believes collaboration is the key to quality. Her work transforms complex logistics into seamless execution — delivering the “white-glove” experience that defines the Mark & Measure brand.
When she’s not coordinating projects or perfecting fulfillment details, Khaliha enjoys exploring local markets, discovering new design inspiration, and tapping into her creative skills.
Tamara Jessica Davis
Project Coordinator
Tamara is a detail-driven project coordinator with deep experience supporting nonprofits and mission-driven organizations. With a background in project management and program coordination across multiple community-focused nonprofits, she brings structure, clarity, and compassion to every initiative she leads.
At Mark & Measure, Tamara supports project timelines, vendor communication, sample tracking, and client coordination — ensuring every engagement stays organized, on schedule, and aligned with our white-glove service standards. She is the connective thread between strategy, vendor partnerships, and execution, helping translate big ideas into seamless on-the-ground outcomes.
Tamara is passionate about serving organizations that uplift communities, and she approaches each project with a blend of operational precision and heart. Her ability to keep teams aligned and details moving makes her an essential partner in delivering meaningful, measurable merchandise programs.
